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Audio work around for windows vista with WMP

If you are having trouble tuning in with Windows Vista and WMP - a workaround is to use Firefox instead. It seems to be an Internet Explorer problem .

12StepRadio has a new audio player. To get the full experience, you should enable "enhanced content" if Windows Media Player asks.
Simply click the box next to Always show enhanced Web Content. and then click YES.

This will allow you to see information about the current song playing, including a link to the artist's website.

Occasionally the information displayed is a bit out of sync with the music. This is normal for Internet broadcasting.

If, after clicking on the listen link, Windows Media Player does not open but either another player opens or no player opens you may have to set the File Types in Windows Media Player to recognize the stream. To check the file types, open Windows Media Player and select Tools --> and then Options.

Then click on File Types and check all of the check boxes. You can leave CD unchecked if you prefer.

Click on OK and then close Windows Media Player. You may have to restart your computer too. Click on the Listen link again and Windows Media Player should open correctly this time.

Some listeners might experience problems listening to 12StepRadio from work. The reason is because many companies block the common ports that are used to stream online radio stations as this does use up bandwidth. If 100 employees are listening to Internet radio at the same time it doesn't leave much room for the business to operate on the Internet. So, check with your system administrator if you can't connect from work to see if the ports are blocked.
Also, people using personal firewalling software (Norton, ZoneAlarm, Kerio, Prevyx, AVG, etc...) should "allow" streaming media content as well as links from http://www.12stepradio.com

Common Media Player Errors

Occasionally you might encounter an error while trying to connect to 12StepRadio with Windows Media Player. A complete list of the most common error codes are listed here. A few of the error codes that you might encounter while trying to connect to 12StepRadio are listed below.

PLEASE NOTE: If you receive the following error when trying to play our streams:
"0xC00D10B3: Windows Media Player cannot play this file..."
please [Click Here] to visit the Microsoft Website for a solution.

C00D1197: Cannot play the file
Your computer is not connected to the local area network (LAN) or to the Internet. Connect to the network or Internet, and then try again. This error can also occur if you are running personal Firewall-ing software on your PC. Try allowing links from "http://www.12stepradio.com" and then re-Try by clicking on our Listen Link.

C00D11B3: Encountered a network problem
Windows Media Player encountered a network problem. You might encounter this error message for one of the following reasons:
1) The server is not online or is busy. Try again later. (very rare)
2) You are not properly connected to the local area network (LAN) or to the Internet. Connect to the network or Internet, and then try again.
3) The proxy server settings for the Player are not configured properly. Verify that your proxy settings are correct, and then try again.

- To verify your proxy server settings, Open Windows Media Player and go to the Tools menu, click Options, click the Network tab, and then verify your settings in the Streaming proxy settings area.

- If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select:
"Do Not Use A Proxy Server" (recommended) or
"Use proxy settings of the Web browser" (available for HTTP protocol only).

If you are connected to the Internet through a dial-up connection, you might not be able to choose the proxy server. For more information, consult your Internet service provider or network administrator.

Complete Windows Media Player documentation is located here.

If you are having any difficulties tuning in please contact us through our technical assistance form.

Internet radio is a wonderful experience. It is the coming wave of how music and video will be delivered. It works as well as any other kind of radio and you can listen while you are surfing, doing email, and just about anything else that you do on a computer.
All you need receive and hear 12StepRadio.com is a PC with a sound card and speakers, running Windows 98, 2000, or XP. Just click on the Click Here To Tune In to Our Broadcast link at the top of ANY page of 12StepRadio.com. Your computer will launch Windows Media Player and 12StepRadio should come on within seconds.
If you don't have Windows Media Player 9 Series you can download it for free by clicking on the Icon below.

1. Make sure you are connected to the Internet.
2. If you come up with a Windows Media Player error, the most common solution is to download WindowsMedia Player 9 Series and re-install it. Use this link http://www.microsoft.com/windows/windowsmedia/download/ or click on the icon in the lower left of this page. Be aware, if you have a slow Internet connection, it can take 45 min to 65 min at 28.8 Kbps. It's really a simple process and you can use your computer for something else if you want while it's downloading. This solves the problem 90% of the time.
3. If you have everything you need and still can't get it to work, please report it by clicking here.
   While we aren't set up to provide tech support, we will research common problems that may arise and post solutions.